Shipping & Returns
We ship to virtually any address within India. Note that there are restrictions with regards to rural addresses and shipment ability. Your package is completely insured by Savoy Collections.
YOU WILL BE REQUIRED TO SIGN FOR YOUR PACKAGE DUE TO THE CONTENTS AND INSURANCE REGULATIONS.
Normally your merchandise will be shipped within 48 hours of time of purchase. Our shipping department will also track your package to make sure it arrives when indicated.
Returns & Exchanges Policy
Articles are accepted for exchange only if returned in unworn condition with box and original protective coverings and packaging within 10 days after purchase, accompanied by a sales receipt or proof of purchase; otherwise, the return will not be honoured.
We do not accept returns or exchanges if the product has been altered, customized in any way or if it shows any sign of wear. Return merchandise must be shipped prepaid via a traceable carrier such as Federal Express, Bluedart, USPS or United Parcel Service (UPS) and insured for the full purchase price. Savoy is not responsible for any returned merchandise that is not sent in the manner set forth above. Packages may be sent to our Customer Service Center below indicating the following: Your name Original invoice number Detailed description of the problem Your return address, phone number and e-mail address
House of Clocks and Watches Pvt. Ltd,
115, Bullion House,
Tel. +91 22 61420011
NOTE: Please be careful! Do NOT write Savoy Watch on your return, service or repair packages. Only use the name House of Clocks. Writing Savoy Collections, watch or other luxury-related words anywhere on your return, service or repair packages invites the possibility of theft during transportation.
Requesting Warranty & Other Repairs
International warranty shipping and handling fees may vary. Please check first on our website at www.savoycollections.in the location of your service center. For service work that is not covered under this warranty, the House of Clocks Customer Service Center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services. Should service be require, please follow the mailing instructions below:
- Enclose a Rs. 1500.00 check or money order to cover processing, handling and return postage, made payable to Times of Lord Pvt. Ltd.
- Include a copy of the warranty coupon filled in as required.
- Enclose a copy of the original sales receipt to validate the date of purchase.
- Please download the Watch Repair Form. Include this form with your SAVOY watch when sending it in for repairs. One watch per form, please.
- Do not send the original packaging received at the time of purchase along with your watch, as it cannot be returned.
Package the watch carefully, enclose the necessary documents and check or money order for handling charges, and send to:
Times of Lord,
404, Konark Shayam,
4th Floor, 156, Madan Mohan Malavia Road,
Behind Everest Building,
Tardeo Naka, Tardeo.
Mumbai- 400034. Inida
Tel: +91 22 23510705/ 23513061
Mobile:- +91 9930925218
Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process. Do not send original packaging, as it will not be returned. House of Clocks highly recommends you insure your parcel and adequately protect the watch during shipment. House of Clocks is not responsible for product lost or damaged during shipment.
NOTE: Please be careful! Do NOT write Savoy Watch on your return, service or repair packages. Writing Savoy Collections, watch or other luxury-related words anywhere on your return, service or repair packages invites the possibility of theft during transportation.